Appointments

We welcome walk-in appointments, however, to ensure that your service is scheduled at the best time for you, we recommend that you reserve your appointments in advance. You can schedule your first  appointment online. 

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Cancellation & No-show up: 

You  can make an appointment through a call or a text message  for  regular clients with no prepayment. In case of no show or no cancellation of an appointment at least 3 hours before, we have the right to refuse you to use this option in the future. For  more  details  read "Cancellation & Refunds"  on the page "Terms and Conditions"

Making an appointment online the prepayment is required and not refundable in case of no show, preliminary cancellation or no reschedule.

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Late Arrivals

Being on time for your appointment is greatly appreciated and is a courtesy to our Massage Therapists, Estheticians and our other clients. If a client is more than 15 minutes late, we have rights to take another client  as a walk-in or make another appointment for our Massage Therapist or Esthetician and cancel yours.  We apologize that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.

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Inappropriate Behavior & Professional  Boundaries

Massage & Waxing SPA is a professional establishment and  follows the guidelines of  California Massage Law and State Board of Cosmetology rules. If a Massage Therapist or Esthetician ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. In this case the payment  made before the procedure is not refundable regardless of the time spent in the treatment room.

We have the right to refuse any services to individuals who disrespect  our  workers through  text  messages, phone calls , etc.  and block  their numbers from allowing  them  to  get any future  services. 

Massage 

Our trained Massage Therapists and Estheticians are here solely to help improve your wellness and relaxation. All guests must be no less than 18 years to get a massage alone. Guests 16 and 17 years old may receive a massage with a parent or guardian present in a shared room and same-gendered Massage Therapist only.

To enjoy the maximum benefit of your massage our Massage Therapists will keep conversation to a minimum. You are welcome to breathe deeply and fully relax during your treatment. Always feel free to speak up if there is anything your therapist can do to make you more comfortable.

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Waxing and Facial

These services may be performed on clients from 15-17 years of age with a signed parent consent form. We do not offer the Brazilian to clients under the age of 15, however all other waxing services are available with a signed parent consent form and accompanied by a parent for the service.The best treatments come from honest communication. Mention for us about pregnancy or any medical conditions such as high blood pressure, a heart problem, chronic headaches, varicose veins, or recent surgery.